If it will not work, you get your money back

01The short version

Every paid Zoryflix plan, from 1 month to Lifetime, comes with a 7-day money-back guarantee that starts when your line is activated. If the service does not work on your side and our support team cannot fix it, we refund you in full.

This page expands on the refunds section of our Terms of Service. If the two ever seem to disagree, the terms apply. If anything here is unclear, ask us before you pay, not after.

02Test first with the free trial

The easiest refund is the one you never need. Before paying, ask for a free 24-hour trial and run it on the TV, stick or phone you will actually use, at the time of day you usually watch. The trial needs no payment details, so there is nothing to refund. It is limited to one per household.

03What the guarantee covers

The guarantee applies to new paid subscriptions on every plan: 1, 3 and 6 months, 1, 2 and 3 years, and Lifetime. The 7 days run from activation, not from the moment you paid.

You qualify when the service does not work on your side and we have not been able to fix it. Typical examples are channels that will not load, playback that fails on your device, or streams that keep dropping on a connection fast enough for streaming.

You are also refunded in full if:

• activation is materially delayed by us and you decide to cancel rather than wait;
• you read the terms after paying, disagree with them, and tell us within 7 days.

04How to ask for a refund

Message support on WhatsApp at +1 (505) 528-2537 or email support@zoryflix.best within 7 days of activation. Write from the number or address you ordered with so we can find your line, and tell us:

• the device and player app you are using;
• what is happening (a photo or short video of the screen helps most);
• your approximate connection speed.

We will try to fix the problem first, because most issues are solved in a few minutes by switching player app, server or Wi-Fi band. If we cannot fix it, we confirm the refund in the same conversation. Your claim counts from the day you first message us, so troubleshooting that runs past day 7 does not cost you the guarantee.

05What is not covered

• requests made more than 7 days after activation;
• renewals of a line you have already been using, because the guarantee is for trying the service, not for every renewal;
• an internet connection too slow or unstable for streaming, once we have shown the same line playing normally elsewhere;
• one particular channel or event being unavailable while the rest of the service works;
• lines suspended for breaking the acceptable-use rules in our terms, such as sharing credentials outside your household, reselling a line or restreaming.

If a significant outage on our side costs you viewing days, we extend the affected subscriptions so you do not lose that time.

06How and when you are paid

• Approved refunds go back to the original payment method within 7 working days. Your bank, card issuer or PayPal may take a few more days to show the credit.
• Cryptocurrency payments are refunded to a wallet address you give us, at the coin value originally received.
• A refund covers the full amount we received. We do not deduct an administration fee; charges added by your own bank, currency conversion or the crypto network are outside our control.
• If you were charged twice for the same order, tell us and we refund the duplicate payment.
• Once a refund is issued, the line is deactivated.

07Chargebacks and payment disputes

Please talk to us before you open a dispute with your bank, card issuer or PayPal. A billing problem is almost always settled faster in one WhatsApp conversation than through a dispute that can take weeks.

A payment that is reversed, or a chargeback raised without contacting us first, leads to the line being suspended or terminated without a refund, as our terms explain. Contacting us first does not take away any dispute right your bank or the law gives you.

08Digital delivery: nothing is shipped

Zoryflix is delivered entirely online. After payment we send your login (username, password and portal or M3U address) to the email address or WhatsApp number you ordered from. Activation usually takes 5 to 15 minutes and can take up to an hour at busy times.

There are no physical goods, no shipping charges, no delivery address and nothing to send back. If your login has not arrived within an hour, check your spam folder, then message us.

09No automatic renewals

Every plan is paid once, up front. Nothing renews automatically and nothing is charged in the background, so there is never a surprise renewal to dispute. When your term ends, the line simply stops until you decide to renew.

10Your statutory rights

Nothing in this policy limits the cancellation or consumer rights you have under the law of the country where you live, whether that is the United States, the United Kingdom, Canada or anywhere else.

11Contact

• WhatsApp: +1 (505) 528-2537 (24/7, first reply usually within minutes)
• Email: support@zoryflix.best