Talk to Zoryflix, any hour of the day

01WhatsApp (fastest)

Message +1 (505) 528-2537 on WhatsApp. It is where trials are set up, orders are confirmed and most setup problems are solved, because you can send a photo of the screen and get a step-by-step answer back in the same thread.

You do not need an account to start. Say what you need (a free 24-hour trial, a plan, help with an app) and which device you are using.

02Email

Prefer email, or need a written record? Write to support@zoryflix.best. Email is the right channel for refund requests, copyright notices and anything you want on file. Put your order reference in the subject line if you have one.

03What to include in your message

A complete first message usually gets a complete first answer. Include:

• Your device: the exact model (for example Fire TV Stick 4K Max, a Samsung or LG Smart TV model number, or the brand of your Android box).
• The app you watch with: IPTV Smarters, TiviMate, the TV’s own player, VLC and so on.
• Your plan and the WhatsApp number or email you ordered with.
• What you see: the error text, or a photo of the screen.
• Where you are: USA, UK or Canada, and your time zone, so guide times and kick-off times line up.

04Response times

Support is staffed 24/7. Most WhatsApp messages are answered within minutes; at peak times, such as the start of a big match, it can take longer. Trials are usually live within about 15 minutes of the request, and paid lines are activated as soon as payment is confirmed.

05Where to find answers

Many questions are already answered on the site:

• Plans and prices: Pricing
• Testing before you pay: Free 24-hour trial
• Installing on your TV, stick or phone: Setup guides
• Common questions: FAQ
• Money back: Refund policy
• Selling Zoryflix: Reseller program

06Languages and hours

Support answers in English, French, Arabic and Spanish, every day of the year. Write in whichever you are most comfortable with.